1. Two kinds of search
The routine patient searches “dentist near me” or “dentist taking new patients” and wants to settle it today. The treatment patient searches “dental implants cost UK” or “Invisalign” plus your town, and takes weeks. One practice, two completely different enquiries.
2. The shortlist
For routine and emergency patients the Google Maps top three is the shortlist, ranked on relevance, distance and prominence. Treatment patients go further: they open practice websites and compare what each one tells them about fees, finance and the dentist doing the work.
3. The check
Reviews carry the trust. In a JAMA survey, about two-thirds of people knew doctor-rating sites existed, and some used them to choose or avoid a doctor. For a four-figure implant decision, expect every review to be read.
4. The enquiry
An implant enquiry is worth thousands, and it goes to whoever answers first. A form that sits for two days, or a phone that rings out at lunchtime, hands the consultation to the practice up the road.